Terms

Last updated: 9 November 2026

1. Who provides Biomarka

Biomarka is provided by Mykola Syniuha, Vidkryta 1, 79026 Lviv, Ukraine, "we" in these terms. Biomarka is run by this private person, not by a company.

Contact: biomarkasupport@gmail.com

2. What Biomarka does

Biomarka is a web service that keeps your lab results in one place. You upload a lab report. AI reads the report, you check the values, and Biomarka shows each marker over time next to the range printed by your lab.

3. Biomarka is not medical advice

Biomarka is not a medical device and does not replace a doctor. It shows your values and your lab's own ranges. It does not diagnose, detect or treat any condition, and it does not tell you what to do.

A value outside the lab range does not by itself mean that something is wrong. A value inside the range does not by itself mean that all is well. Talk to a doctor about your results. In an emergency, call your local emergency number.

4. Check what the AI reads

AI can misread a report. You must compare each value with your original report before you save it. Do not make health decisions from Biomarka alone. If you find an error later, you can correct the value in the app.

5. Your account

1. You must be 18 or over to create an account.
2. You accept these terms when you confirm them in the app.
3. Keep your sign-in details safe. Tell us if someone else uses your account.
4. An account is for one person. You can add up to 5 profiles in total, including your own.
5. Add another person's results only if you are their parent or guardian, or they agreed.

6. What you need

You need an internet connection, a current web browser with JavaScript and cookies on, and an email address. A report file can be up to 20 MB.

7. Plans

Free includes 20 report pages in total. This is a one-time amount and does not renew. You can still see your saved data after you use them. A report page is one page of a report read by AI.

Plus includes unlimited report pages. You pay monthly or yearly:

Prices include VAT where VAT applies. The currency depends on the language of the page. You see the final price before you pay.

Fair use. To stop abuse, we limit the AI cost of each account per calendar month. Normal personal use does not reach this limit. If an account reaches it, we read new reports again from the start of the next month. Your saved data stays available.

Payment. Stripe takes your payment. We do not receive your full card number. You get a receipt by email. Plus starts as soon as the payment succeeds.

Renewal. Plus renews automatically for the same period until you cancel. We charge your payment method at the start of each period. If we change the price, we tell you at least 30 days before the first payment at the new price, and you can cancel first. If a payment fails, Stripe tries again. If it keeps failing, your subscription ends and your account returns to Free.

Cancelling. You can cancel at any time under Account, with Manage subscription. Plus then stays on until the end of the period you paid for, and we do not charge you again. We do not refund the rest of a period, except under the right to withdraw below or where the law requires it. If you delete your account, your subscription ends at once.

After Plus ends. Your saved data stays. The Free limit applies again, and the report pages you used on Plus count towards it.

Your right to withdraw. If you are a consumer, you can withdraw from the Plus contract within 14 days of the day you first buy it. You do not need to give a reason. To withdraw, send a clear statement to biomarkasupport@gmail.com before the 14 days end.

You can use this text, but you do not have to: "I withdraw from my contract for Biomarka Plus. Ordered on: ... Name: ... Address: ... Account email: ... Date: ..."

We refund your whole payment within 14 days of receiving your statement, to the payment method you used, at no cost to you. Your account then returns to Free.

8. Acceptable use

You must not:

1. Upload illegal content, or the data of another person without the right to do so.
2. Try to access another person's account or data.
3. Attack, overload or probe the service, or bypass its limits.
4. Copy the service by automated means, or resell it.
5. Use the service to give medical care to others, or to run a clinic or lab. Biomarka is for personal use.

9. Your data

Your reports and results stay yours. You allow us to store and process them only to provide the service to you. The Privacy policy explains this in full.

You can delete single reports and profiles in the app. Under Account, you can download your data and delete your account. Keep your own copy of important reports. We take care of your data, but Biomarka is not an official medical record.

10. Availability and changes to the service

We work to keep Biomarka available, but it may be interrupted for maintenance or by faults. We may change or improve features. If a change seriously reduces what you use, we tell you in advance.

11. Complaints and your legal rights

If the service does not work as promised, write to the contact address in section 1 and describe the problem. We answer within 14 days.

If you are a consumer, you have the legal rights for digital services that do not conform to the contract. These terms do not limit those rights.

You can ask for help from your local consumer authority. In Poland this includes the municipal or district consumer ombudsman and the Trade Inspection. The European Commission's online dispute platform closed in July 2025.

12. Liability

We are liable for death or personal injury that we cause, for intent and gross negligence, and wherever the law does not allow a limit.

Within those limits, we are not liable for decisions you take based on values that you did not check, or for loss caused by your misuse of the service. Nothing in this section removes your mandatory rights as a consumer.

13. Ending your account

You can end your account at any time by deleting it under Account. We then delete your data as the Privacy policy describes.

We may suspend or close an account after a serious breach of these terms. Unless the law or an urgent risk prevents it, we warn you first and give you time to fix the breach and to get a copy of your data.

14. Changes to these terms

We may change these terms for a valid reason, such as a change in the law or in the service. We tell you at least 30 days in advance. If you do not agree, you can end your account before the change applies.

15. Applicable law

Polish law applies. If you are a consumer living elsewhere, you keep the mandatory protections of the country where you live, and you can bring a claim in the courts there.